• Neurology Technician

    Job Locations US-FL-Eglin AFB
    Posted Date 1 month ago(4/13/2018 9:49 AM)
    Job ID
    # of Openings
  • Overview

    ERP International, LLC (www.erpinternational.com) is currently seeking a Neurology Technician for a full-time position supporting the Eglin Regional Hospital at Eglin AFB, near Fort Walton Beach, FL.  Please apply online to learn more about this great opportunity!
    About ERP International, LLC
    ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40+ states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide.
    ERP's commitment and dedication to its customers was most recently reflected in an independent Dun and Bradstreet customer satisfaction rating in which ERP earned a customer satisfaction rating of 95 percent. Our exceptional customer rating ranks the company among the top five percent of all companies receiving the Dunn and Bradstreet rating. Washington Technology and Inc. Magazine have both ranked ERP among the fastest growing firms in the nation for 2014.
    ERP offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a matching 401k, training and education opportunities, and semi-monthly direct deposit.


    Monday-Friday, 7:00am-4:00pm (40 hours/week)
    Schedules vary upon demand, and may include 5:30am-2:00pm shift
    No holidays or weekends
    No On Call required
    Job Specific Details and Tasks:
    The Neurology Technician shall be assigned primarily to the Neurological Clinic assigned under the Internal Medicine Flight and perform duties in accordance with Flight leadership and Chief Neurologist.
    • Shall only provide in-patient assistance under direct supervision of the Neurologist.
    • Technician shall be primarily required to perform neurology services. When the services are not required, or the technician's services are more urgently required elsewhere, the technician may be assigned by the Chief of Medicine Services to provide support in other sections/departments of the MTF commensurate with their experience.
    The type of work may include, but is not limited to, the following:
    • Neurology Technician shall perform a combination of scheduled and unscheduled neurological diagnostic services. Technician shall maintain liaison with the Department Head (Neurologist) per established command policies.  Screens, checks in patients, and escorts patients to treatment areas.  Accurately prepares room & patient for examinations, therapeutic measures and procedures assuring all needed equipment and supplies are available prior to the start of the exam.
    • Performs or assists with the performance of specialized testing and examinations to include electroencephalograms, nerve conduction tests, and evoked potential tests.  Neurology Technician is required to consult with the Neurologist for diagnostic opinion and continuation of care.
    • Takes, monitors, and records physiological measurements.
    • Triages urgent needs.
    • Assists with medical treatment, diagnostic and therapeutic procedures per treatment protocols.
    • Chaperons patients.
    • Shall possess knowledge of emergency procedures in order to react promptly and appropriately to provide effective care during emergency situations, respiratory or cardiac arrest.
    • Shall possess basic knowledge of operating a wide variety of medical equipment/non-medical equipment to ensure patient and staff safety, proper equipment maintenance and accessibility.
    • Assembles, maintains, and operates medical, diagnostic, and therapeutic equipment.
    • Upon completion of procedures and examinations shall ensure all equipment is properly cleaned and stored as established by departmental policies, procedures and standards. Shall ensure preventive maintenance and routine cleaning are performed as directed.
    • Shall ensure supplies are replenished.
    • Comply with the provisions of the MTF Hazardous Materials Control Instruction for containment and cleanup of infectious waste.
    • Provides patient/parent education as requested.  Promotes ongoing education programs to promote, protect, and maintain optimum levels of wellness.  Provides health counseling to clients and their families, and develops a plan for health maintenance based on individual needs.
    • Shall possess organization, problem-solving and communication skills to articulate medical requirements to patients, families/care givers, medical and non-medical staff in a professional and courteous way.
    • Shall possess basic knowledge of various training methods and interpersonal skills in order to develop a rapport with the patients and co-workers during which instructional and education information is presented and a supportive, trusting relationship is established.
    • Shall possess knowledge of a wide range of medical disorders/conditions and disease processes across the lifespan, as appropriate.
    • Shall possess knowledge of preventive health schedules, procedures, processes and education methods. Shall have knowledge of disease management and population health principles.
    • Shall possess knowledge and experience in Patient Advocacy, Patient Privacy, and Customer Relations.
    • Contractor will address patient expectations and requirements, establishes level of need and priority of care in accordance with established policies and procedures.
    • Coordinates patient care with community health agencies and social programs. Facilitates continuity of care. Has knowledge of a wide variety of resource agencies available in the military treatment system to ensure proper and expedient referral of the patient and/or family member.
    • Shall coordinate patient care through a continuum and facilitates the achievement of optimal outcomes in relation to clinical care, quality and cost effectiveness.
    • Shall be familiar with Department of Defense (DoD), Federal, State, non-profit healthcare systems and organizations, to include DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid and the Veterans Administration(VA) is desired.
    • Provide informal, formal training, and on the job training (OJT) to neurology students, neurology technicians in training, nursing personnel and physicians relative to the types of testing, therapy, or medications that are being used.
    • Required training will include, but is not limited to, the OJT requirements as outlined in the Career Field Education Training plan (CFETP) for the 4N0X1 career field, Neurology specialty training.
    • The contractor will provide formal and informal feedback on neurology technicians in upgrade training upon request to the neurologist, the Flight Chief, or the senior enlisted 4N0X1. 
    • Shall take part in clinic quality assurance programs to meet standards for the Joint Commission.
    • Shall adhere to the policies/standards of the Air Force medical service in meeting or exceeding established Air Force standards for access.
    • Shall ensure compliance with standards of care and practice in accordance with all established policies, procedures, and guidelines used in the medical treatment facility.  Shall provide care within ethical and legal boundaries.
    • Shall possess basic knowledge of established clinic standards of care and Joint Commission requirements for clinical and documentation protocols, safety, infection control, performance improvement, etc., to insure compliance with policies and provide consistent training and guidance for clinic staff.
    • Shall complete orientation and competency verification programs in accordance with (IAW) unit guidelines.
    • Shall possess knowledge of medical privacy and confidentiality (Health Insurance Portability and Accountability Act [HIPAA]), and accreditation standards of Accreditation Association for Ambulatory Health Care (AAAHC), The Joint Commission (TJC), and Clinical Practice Guidelines (CPGs).
    • Be productive and perform with minimal supervisory direction.
    • Maintain an awareness of responsibility and accountability for own professional practice.
    • Participate in continuing education to meet own professional growth.
    • Has knowledge of and ability to demonstrate leadership skills in order to provide guidance, counseling, training and professional evaluation.
    • Shall possess ability to effectively communicate and collaborate with a diverse group of people for the purpose of informing the healthcare team of plans/actions, for teaching/education to benefit the patient/family, and for the organization.
    • Shall possess excellent oral communication skills for patient/family education. Prescribes and communicates treatment plans in accordance with established cardiac clinic protocols. Telephone and in-person assessment/evaluation includes the determination of optimal time and location for patient management (ER, clinic, homecare) and follow-up care as required. Collects and assesses significant patient history information and performs all necessary patient teaching.
    • Shall possess excellent written communication skills to perform accurate documentation, both written and electronic, of all activity, including telephone contacts.
    • Shall respect and maintain the basic rights of patients, demonstrating concern for personal dignity and human relationships. Providers receiving complaints validated by the FRED, COR and Chief of the Medical Staff shall be subject to counseling and, depending on the nature and severity of the complaint, separation from performing services under this contract.
    • Shall maintain open and professional communication with members of the MTF staff, MTF customers, and other contractor employees. COR will report valid complaints in writing to the CO for action. Valid complaints will be considered a performance failure. The contractor shall resolve all substantiated complaints immediately upon notification of the complaint, and no later than the suspense date provided by the CO, or designated representative.
    • Shall seek and maintain interpersonal relationships with clients/families and coworkers which contribute to mission accomplishment.
    • Shall possess ability to synthesize data from a variety of sources and make appropriate clinical decisions.
    • Shall possess basic knowledge in, and occasionally assist in, the management and daily operation of the Neurology clinic servicing a large number of patients with a variety of healthcare needs and illnesses.
    • Shall ensure patient and staff safety through safety awareness, proper infection control and promotion of clean, orderly clinic environment. Recognizes, reports, and corrects potential safety hazards.
    • Ensure a safe work environment and employee safe work habits.
    • Shall possess ability to acquire and use basic computer skills to enter patient data and extract patient’s information, from a variety of sources to include Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (ALTHA) and Integrated Clinical Database (ICDB).
    • Shall possess working knowledge of computer applications/software to include Microsoft Office programs, MS Outlook (e-mail), and internet familiarity is required. The ability to input, extract, and format data from established databases is desired.
    • Documentation. Contractor employees shall prepare all documentation to meet or exceed established MTF standards, to include, but not limited to: timeliness, accuracy, content, and signature. Contractor employees shall only use MTF and Air Force-approved abbreviations for documentation in the patient health records and follow the MTF’s Do Not Use Abbreviation List.  (AFI 44-172 / AFI 48-123, Medical Examinations and Standards, 5 November 2013).
    • Medical Records Documentation. Health care providers shall complete medical records documentation within 72 business hours of the encounter with the patient.
    • Coding. Contractor employees shall use the proper coding of procedures and treatment, and shall maintain coding accuracy (CPT/E&M/procedure) at the same standard, 90% or higher, as military and civil service health care providers engaged in comparable work.
    • Shall only release medical information obtained during the course of this contract to other MTF staff involved in the care and treatment of that individual patient.
    • Shall treat patient information, no matter how developed, as privileged information.  Patient information shall not be disclosed or revealed in any way for any use outside the MTF without prior written permission by the Chief of Hospital Services.
    • Maintains or assists with appropriate and accurate health record storage and retrieval systems.
    • Prepares and submits administrative reports.
    • Performs administrative duties which include: maintaining statistical records of workload; maintaining records of hours worked; operating and manipulating automated systems such as Composite Health Care System (CHCS); participating in education programs and in clinical staff quality assurance functions and Process Action Teams.
    • Shall possess knowledge of the administrative requirements for proper documentation of patients’ condition including disease progress, acknowledgement of teaching, and follow up care. Knowledge of computer operations and proficiency in use of basic word processing, data entry and automated medical records.
    • Shall serve and participate in committees, functions and other meetings as directed.  Shall provide relevant and timely information to these groups, and assists with decision-making and process improvement. Shall participate in customer service initiatives, quality projects, and medical readiness activities, designed to enhance health services.
    • Shall attend periodic meetings as necessary to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.
    • Shall be required to attended Squadron or Group Commander Calls as directed.


    Minimum Qualifications:
    Education:  Graduated from an accredited program or completion of a USAF training program with at least a 5-skill level as a military Neurology Technician
    Experience:  Must have a minimum of 12 months experience within the last 24 months providing Neurology Technician services, and have at least 12 months supervisory and trainer experience
    Security: NACI; must be able to pass a government background check
    License/Certification and Training:  Must be board-eligible or certified by ABERT (if eligible, must become certified at next opportunity); must maintain BLS and ACLS


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