• Project Manager - Service Desk Support

    Job Locations US-DC-Washington
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-2472
    # of Openings
    1
    Category
    Program/Project Management
  • Overview

    ERP International, LLC (www.erpinternational.com) is currently seeking a Service Desk Project Manager to support help desk operations for the USDA. 

     

    All interested candidates may apply online or contact our Recruiter at (301) 490-0080 x215 to learn more about this great opportunity!

    Responsibilities

    Job Specific Duties

     

    General duties consist of working and supporting the following products and tools:

    • Microsoft Exchange
    • Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection
    • Microsoft Distributed File System (DFS)
    • Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
    • Microsoft Active Directory (AD)
    • Microsoft Domain Name Services (DNS)
    • Microsoft Dynamic Host Configuration Protocol (DHCP)
    • Smart Card Authentication
    • Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
    • Enterprise Communication Services (i.e., Skype for Business)
    • Microsoft SharePoint end-users support
    • Microsoft Windows
    • Network Printers
    • Microsoft Office products
    • Ticketing System (i.e., LANDesk)
    • Video Conferencing Support (i.e., VTC)
    • General System Administration

    Qualifications

     Minimum Qualifications

    • A Bachelor’s Degree or Associate Degree in Computer Science or a related field of study is required
    • Must be PMI PMP Certified
    • Must be ITIL Certified
    • More than 10 years of IT and Service Desk Operations experience
    • More than 5 years of project management experience
    • Must demonstrate expert-level knowledge in planning, directing, and managing projects/operations in an organization of 200 – 300 personnel
    • Must demonstrate expert-level knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as this acquisition
    • Must demonstrate strong project management skills
    • Strong customer support skills
    • Strong written and verbal communications skills

    Desired Qualifications

    • Experience supporting USDA OIG or similar organization preferred
    About ERP International, LLC
    ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD. ERP maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide.
     
    ERP is an equal opportunity employer.
     
    ERP offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a matching 401(k), training and education opportunities, and a flexible work environment in our corporate office.

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