• Senior Help Desk Specialist - Atlanta

    Job Locations US-GA-Atlanta
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Sr. Help Desk Support Specialist

    Atlanta, GA


    ERP International, LLC (www.erpinternational.com) is currently seeking a Senior Help Desk Specialist to support our help desk operations for the USDA.  Please apply online or contact our Recruiter at (301) 490-0080 ext. 215 to learn more about this great opportunity!


     All interested candidates may apply online or contact our Recruiter at (301) 490-0080 x215 to learn more about this great opportunity!


    Job Specific Duties Include:

    • Manage and resolve help desk tickets
    • Provide Tier I and Tier II help desk support
    • Resolve software and hardware issues
    • Other duties as assigned



    • A Bachelor’s Degree or Associate Degree in Computer Science or a related field of study is desired


    • More than 5 years of Help Desk Specialist Experience
    • Experience supporting USDA OIG or similar organization preferred
    • Strong customer support skills
    • Strong written and verbal communications skills
    • Knowledge of the LANDESK ticketing system
    • Knowledge of ITIL best practices


    Knowledge working and supporting the following products and tools:

    • Microsoft Exchange;
    • Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection);
    • Microsoft Distributed File System (DFS);
    • Enterprise Mobile Devices (i.e., Blackberry and Android Devices);
    • Microsoft Active Directory (AD);
    • Microsoft Domain Name Services (DNS);
    • Microsoft Dynamic Host Configuration Protocol (DHCP);
    • Smart Card Authentication;
    • Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption);
    • Enterprise Communication Services (i.e., Skype for Business);
    • Microsoft SharePoint end-users support;
    • Microsoft Windows;
    • Network Printers;
    • Microsoft Office products;
    • Ticketing System (i.e., LANDesk);
    • Video Conferencing Support (i.e., VTC);
    • General System Administration;



    About ERP International, LLC

    ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD. ERP maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide.


    ERP is an equal opportunity employer.


    ERP offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a matching 401(k), training and education opportunities, and a flexible work environment in our corporate office.


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