• Senior Help Desk Specialist - Chicago

    Job Locations US-IL-Chicago
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-2477
    # of Openings
    1
    Category
    Information Technology
  • Overview

    ERP International, LLC (www.erpinternational.com) is currently seeking a Senior Help Desk Specialist to support our help desk operations for the USDA.  Please apply online or contact our Recruiter at (301) 490-0080 ext. 215 to learn more about this great opportunity!

    Responsibilities

    • Manage and resolve help desk tickets
    • Provide Tier I and Tier II help desk support
    • Resolve software and hardware issues

    Qualifications

    Education:

    • A Bachelor’s Degree or Associate Degree in Computer Science or a related field of study is desired

     

     

    Experience: 

    • More than 5 years of Help Desk Specialist Experience
    • Experience supporting USDA OIG or similar organization preferred
    • Strong customer support skills
    • Strong written and verbal communications skills
    • Knowledge of the LANDESK ticketing system
    • Knowledge of ITIL best practices
    • Knowledge working and supporting the following products and tools:
    • Microsoft Exchange;
    • Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection);
    • Microsoft Distributed File System (DFS);
    • Enterprise Mobile Devices (i.e., Blackberry and Android Devices);
    • Microsoft Active Directory (AD);
    • Microsoft Domain Name Services (DNS);
    • Microsoft Dynamic Host Configuration Protocol (DHCP);
    • Smart Card Authentication;
    • Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption);
    • Enterprise Communication Services (i.e., Skype for Business);
    • Microsoft SharePoint end-users support;
    • Microsoft Windows;
    • Network Printers;
    • Microsoft Office products;
    • Ticketing System (i.e., LANDesk);
    • Video Conferencing Support (i.e., VTC);
    • General System Administration;

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