• Senior Help Desk Specialist - Temple

    Job Locations US-TX-Temple
    Posted Date 1 week ago(12/4/2018 12:45 PM)
    Job ID
    2018-2595
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Helpdesk Specialist

    Temple, TX

     

    ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time Helpdesk Specialist to support our USDA - OIG technical support program.  Qualified candidates are urged to apply to learn more about this great opportunity!

    Responsibilities

    Job Specific Details and Tasks:

    • Manage and resolve help desk tickets
    • Provide Tier I and Tier II help desk support
    • Resolve software and hardware issues

    Qualifications

    Minimum Qualifications:
     
    Education: Bachelor’s Degree or Associate Degree in Computer Science or a related field of study is desired
    Experience: 5+ years of Help Desk Specialist Experience
    Security: Must be able to obtain a USDA Clearance
     
    Minimum Requirements:
    • Experience supporting USDA OIG or similar organization preferred
    • Strong customer support skills
    • Strong written and verbal communications skills
    • Knowledge of the LANDESK ticketing system
    • Knowledge of ITIL best practices
    • Knowledge working and supporting the following products and tools:

    Microsoft Exchange

    Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)

    Microsoft Distributed File System (DFS)

    Enterprise Mobile Devices (i.e., Blackberry and Android Devices)

    Microsoft Active Directory (AD)

    Microsoft Domain Name Services (DNS)

    Microsoft Dynamic Host Configuration Protocol (DHCP)

    Smart Card Authentication

    Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)

    Enterprise Communication Services (i.e., Skype for Business)

    Microsoft SharePoint end-users support

    Microsoft Windows

    Network Printers

    Microsoft Office products

    Ticketing System (i.e., LANDesk)

    Video Conferencing Support (i.e., VTC)

    General System Administration

     

     

     

    About ERP International, LLC

    ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 28 states. Founded in 2006, ERP is a Small Business headquartered in Laurel, MD. ERP maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide.

     

    ERP's commitment and dedication to its customers was most recently reflected in an independent Dun and Bradstreet customer satisfaction rating in which ERP earned a customer satisfaction rating of 95 percent. Our exceptional customer rating ranks the company among the top five percent of all companies receiving the Dunn and Bradstreet rating. Washington Technology and Inc. Magazine have both ranked ERP among the fastest growing firms in the nation for 2014.

     

    ERP offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a matching 401(k), training and education opportunities, and semi-monthly direct deposit.

     

    ERP International is an Equal Opportunity Employer

     

     

    Education:

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    Experience: 

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