Medical Office Clerk - EFMP

ERP International is seeking a full-time Medical Office Clerk in support of the Exceptional Family Member Program at the 2nd Medical Group, Barksdale AFB, LA. 

Be the Best!  Join our team of exceptional health care professionals across the nation. Come discover the immense pride and job satisfaction ERP Employees experience in providing care for our Military Members, their Families and Retired Military Veterans! ERP International is honored to be named a 2026 Top Workplace by WTOP News! 7 Years Running.

* Excellent Compensation & Exceptional Comprehensive Benefits!
* Paid Vacation, Paid Sick Time, Plus 11 Paid Federal Holidays! 

* Medical/Dental/Vision, STD/LTD/Life, and Health Savings Account available!
* Annual CME Stipend and License/Certification Reimbursement!

* Matching 401K!

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Schedule:

Monday - Friday, 9 hours between 7:00am and 5:00pm, with a one-hour lunch

No Weekends or Holidays

Duties: The duties include, but are not limited to the following;

• Greet patients/visitors at a clinic front desk; checks in patients for patient encounter.
• Answers main office phone line
• Schedule medical appointments and determines patient eligibility for services as needed.
• Obtains documentation as requested by healthcare providers.
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer systems.
• Conducts end-of-day process at close of business and resolve any delinquent or pending appointments in computer system.
• Contact patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care.
• Use multiple office automation software with varied functions to produce a wide range of documents to provide miscellaneous clerical support.
• Assist patients with TRICARE tasks such as contacting TRICARE to assign PCM and creating/verifying secure messaging accounts.
• Gain access and become familiar with EFMP Knowledge Exchange (KX).
• Complete Total Force Management System (e.g. MyVector) training with the designated field trainer.

Minimum Qualifications:

* Education: High School Degree or General Educational Development (GED) and medical terminology.
* Experience: Minimum 1 year recent experience after graduation.

* Security: Must possess ability to pass a Government background check/security clearance.

* Life Support Certifications: AHA or ARC BLS Certification